Visszatérítési szabályzat
At Caffeine Camellia, we are committed to ensuring your satisfaction with every purchase. We offer returns and exchanges under the following conditions:
Eligible Return Reasons
- Defective Items: If the item you received is defective, you can return it for a full refund or exchange. The defect must be reported within 14 days of receiving the item.
- Incorrect Items: If you receive an incorrect item, we will cover the return shipping costs and provide a full refund or exchange.
- Change of Mind: You have up to 14 days from the date of receiving your order to request a return if you change your mind. The item must be unused, in the same condition that you received it, and in its original packaging.
Return Conditions
- Items must be unused, in the same condition that you received them, and in the original packaging.
- A receipt or proof of purchase is required to complete your return.
Return Process
To initiate a return, please contact us at hello@caffeinecamellia.com with your order number and reason for the return. We will provide you with a return shipping label if the return is due to a defective or incorrect item. For returns due to a change of mind, the customer is responsible for the return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at hello@caffeinecamellia.com.
Non-Returnable Items
- Personalized products
- Gift cards
- Sale items
Shipping Costs
- We cover return shipping costs for defective or incorrect items only.
- For "change of mind" returns, you will be responsible for paying your own shipping costs for returning the item.
For more detailed information, please contact us at hello@caffeinecamellia.com.